| SHIPPING INFORMATION
Table of Contents 1-Shipping Methods
2-Shipping Chart
3-Rush Delivery Information
4-Sales Taxes
5-FREE Shipping offer
6-Return Policy
7-Return Autorization Number (RAN)
1-SHIPPING METHODS
Standard Shipping - Domestic shipments within the continental USA via UPS GROUND service.
Rush Shipping - Available for 2nd and 3rd day delivery. We will ship through Priority Mail,UPS or FedEx delivery service depending on order size, weight and destination.
Puerto Rico, U.S. Virgin Islands, and other International countries - We will use the most economic method for your area including, but not limited to Priority Mail, UPS or FedEx saver,or Ocean Freight).
Our shopping cart shipping charges are setup for the continental USA ONLY. International, Puerto Rico and US Territories customers will be contacted with the actual shipping charges which will vary depending on destination and weight. We will try to get the most economic and safe shipping method.
2- SHIPPING CHART FOR U.S.A.
If your order total is:
UPS Ground 0.01 - $99.99 = $14.50
UPS Ground $100.00 - $199.99 = $25.50
UPS Ground $200.00 - $299.99 = $38.50
UPS Ground $300.00 - $599.99 = $54.50
UPS Ground $600.00 - $1999.99 = $67.50
UPS Ground $2000.00 - and up = FREE
For Rush Delivery just add a note on the Add Comment Box at the checkout and we will add the following amount to the regular shipping charge.
RUSH/ 3day service: $35.00
RUSH/ 3day service: $100.01- and up = 30%
Handling Fee = $1.00 added to shipping.
THESE CHARGES APPLY TO ORDERS DELIVERED WITHIN THE 48 USA CONTIGUOUS STATES ONLY. ALL OTHER ORDERS WILL BE QUOTED AND CONFIRMED WITH BUYER PRIOR TO SHIPPING.
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3-NOTE: RUSH DELIVERY INFORMATION.
THE ABOVE MENTIONED PRIORITY AND EXPRESS CHARGES APPLY TO ORDERS UNDER 15 POUNDS,DELIVERED WITHIN THE 48 USA CONTIGUOUS STATES ONLY, ALL OTHER ORDERS WILL BE QUOTED AND CONFIRMED WITH BUYER PRIOR TO SHIPPING.
4- SALES TAXES
North Carolina residents will pay 6.75% sales tax. This sales tax also applies to all item delivered to NC addresses.
If you have a NC Sales Tax Certificate you can contact us with such certificate number or exempt certificate information to avoid being charged for the sales taxes.
In order to use your tax exempt certificate or NC Sales Tax certificate, please e-mail us the certificate information.
5- FREE SHIPPING OFFER
If your ordering from the Vista, World Of Products or Vitamin Power line of products and your total is over $150 we will refund the shipping charges, that way your will get your STANDARD SHIPPING FREE OF CHARGE!
NOTE: IN ORDER TO GET THE FREE STANDARD SHIPPING OFFER YOU "MUST" ORDER PRODUCTS FROM A SINGLE LINE OF PRODUCTS AND YOUR ORDER TOTAL SHOULD BE $150 OR MORE!
*ALL your items totaling $150 or more must be from either from World of Products Line, VISTA or VITAMIN POWER line. Sorry if you mix and match items from different lines and your total is over $150 you don't qualify for the offer.
FOR ADDITIONAL INFORMATION OR FOR INTERNATIONAL SHIPPING QUOTES, PLEASE CONTACT OUR CUSTOMER SERVICE VIA E-MAIL.
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OUR RETURN POLICY
If your item is defective or you are dissatisfied with any product purchased from Acorn Gifts, Inc. you can return it within 10 days from date of purchased, in sellable conditions and accompanied by the original invoice and Return Authorization Number (RAN).
EXCEPT: 10 and 14 Karat Gold Jewelry which is non-refundable.
All returns (except defective items) are subject to a 20% restocking fee.
If you noticed any damaged to the outside of the box or package upon arrival, you must file a claim with the carrier immediately!
For UPS Packages call 1-800-pick-ups
For FedEx Packages call 1-800-go-fedex
For USPS (Priority Mail) packages call your local post office.
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RAN (return authorization number) can be obtained via fax at: 919-965-6385, via e-mail at: service@acorngiftsinc.com or by mail by writing to:
Acorn Gifts, Inc.
Customer Service
P.O. Box 1374 Clayton, NC 27528-1374
DO NOT SEND PRODUCTS TO THIS ADDRESS.
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All communication about returns or any claims MUST be made in written either by mail, fax or e-mail.
Acorn Gifts, Inc. will REFUSE all merchandise returned without return authorization number (RAN), NO EXCEPTIONS.
RAN MUST be written on the label next to the address. Distributors, please refer to your Distributor's Agreement.
We will contact you via e-mail, fax or regular mail with the RAN and address to send the product to.
Return the products using the carrier of your choice; please insured valuable items for your protection.
All return items MUST BE RECEIVED within 25 days from date of purchase.
Upon return merchandise arrival Acorn Gifts, Inc. will issue credit for the cost of products, shipping and handling cost are non-refundable unless you received the items by mistake.
If you request a refund, Acorn Gifts, Inc. will issue a check for orders paid by money order,cashier's check or personal check. For credit card purchases, we will credit your account, please allow two billing cycles to see your credit on your credit card statement.
If you need additional information, please contact customer service. ____________________________________________________________________________ Copyright©2001-2008 Acorn Gifts, Inc. All rights reserved. |
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